Welcome to JoomLMS support center!

We are here to help you with any problem you may have

General Support Policy conditions:

JoomLMS technical support and software updates are included into our annual license price.

We are based in Europe and consult in English. Our time zone is UTC+2.

What is included into support and software updates:

  • Our team solving technical issues in trial and licensed copies of JoomLMS
  • Information and advice on JoomLMS usage and maintenance
  • Pre-sales and sales questions

Our response time:

We process support requests from 7AM to 4PM UTC Monday through Friday.

Our AVERAGE response times:

  • Requests that do not require programmers attention (general, sales, LMS usage): 2 hours for inquiries submitted on business hours UTC+2 Monday through Friday (ASAP for the rest).
  • Requests that require programmers attention (technical problems, custom development quote requests): 1 business day.

Our MAXIMUM response time is 2 business days.

The ways to contact us for technical support:

  • Helpdesk. Helpdesk is our strong preference, as this way is the most organized and easy to maintain and track.
  • Live chat. Recommended only for general and sales questions, not recommended for technical problems.
  • This email address is being protected from spambots. You need JavaScript enabled to view it.. Recommended for general and functionality questions/discussions.

When submitting a request, please submit it to one source only! If you don't find the above terms suitable for you, please feel free to contact us to discuss a custom support plan for you.

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