General Support Policy conditions:
JoomLMS technical support and software updates are included into our annual license price.
We are based in Europe and consult in English. Our time zone is UTC+2.
What is included into support and software updates:
- Our team solving technical issues in trial and licensed copies of JoomLMS
- Information and advice on JoomLMS usage and maintenance
- Pre-sales and sales questions
Our response time:
We process support requests from 7AM to 4PM UTC Monday through Friday.
Our AVERAGE response times:
- Requests that do not require programmers attention (general, sales, LMS usage): 2 hours for inquiries submitted on business hours UTC+2 Monday through Friday (ASAP for the rest).
- Requests that require programmers attention (technical problems, custom development quote requests): 1 business day.
Our MAXIMUM response time is 2 business days.
The ways to contact us for technical support:
- Helpdesk. Helpdesk is our strong preference, as this way is the most organized and easy to maintain and track.
- Live chat. Recommended only for general and sales questions, not recommended for technical problems.
When submitting a request, please submit it to one source only! If you don't find the above terms suitable for you, please feel free to contact us to discuss a custom support plan for you.